Effective Date: 2017
Last Updated: March 02, 2026
Listing Xpert Limited (“Listing Xpert,” “we,” “us,” or “our”) is committed to providing professional services and maintaining transparent refund terms.
By purchasing or enrolling in our services, the client agrees to this policy and any applicable signed service agreement.
1. Payment Terms
Fees must be paid according to the agreed payment terms. Unless otherwise stated, payments are non-refundable once services have commenced.
2. 180-Day Lead Generation Guarantee
Qualifying Lead Generation Programs are covered by a 180-day money-back guarantee.
A client may qualify for a refund if:
The client receives four (4) qualifying bad leads during the guarantee period; or
The client receives no qualifying leads during the guarantee period.
A “bad lead” means a lead that does not reasonably meet the agreed qualification criteria, such as location, customer profile, contact information, service requirements, or purchase intent.
A lead is not considered bad simply because the prospect does not ultimately purchase or complete a transaction.
3. Guarantee Requirements
To qualify, the client must:
Maintain an active campaign during the guarantee period
Provide accurate information and required access
Cooperate with reasonable campaign requirements
Respond to and follow up with leads where applicable
Remain current on payments
Not materially interfere with or discontinue the campaign
The guarantee does not guarantee sales, revenue, appointments, contracts, conversions, or profits.
4. Refund Requests
Refund requests must be submitted in writing and include relevant client, campaign, lead, and supporting information.
Listing Xpert will review the applicable records and determine whether the guarantee requirements have been satisfied.
5. Other Services
The 180-day guarantee applies only to qualifying Lead Generation Programs.
Other services, including web development, SEO, digital marketing, advertising, branding, consulting, design, content, and related services, are generally non-refundable once work has commenced.
Where appropriate, Listing Xpert may provide revisions, corrections, or reasonable remedial work within the agreed scope.
6. Non-Refundable Costs
Third-party services, advertising spend, software, subscriptions, hosting, domains, contractors, platform fees, and other costs already incurred or committed may be non-refundable.
7. Refund Exclusions
Refunds generally do not apply where the client:
Changes their mind after work begins
Changes the approved scope
Fails to provide required information or access
Delays or prevents performance
Terminates after substantial work is completed
Fails to respond within a reasonable period
Expects results that were not expressly guaranteed
Business results may depend on market conditions, competition, customer behavior, advertising platforms, algorithms, and other external factors.
8. Billing Disputes
Billing disputes will be handled according to the applicable signed agreement. Clients are encouraged to contact Listing Xpert before initiating an external payment dispute.
Nothing in this policy limits rights that cannot legally be waived.
9. Contact
Listing Xpert Limited
61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: info@listingxpert.online
Phone: +1 (838) 221-4278
By purchasing or enrolling in Listing Xpert services, the client acknowledges and agrees to this policy and any applicable service agreement.